Event and Partner Operations Coordinator

Why this role is written up before it exists

Our event page says the first ride is the whole argument: nobody is talked into trusting a driverless car, they take one short ride with friends somewhere the alternative was a long walk to a distant lot. Most of those first rides will start at a pickup point outside a stadium, an arena, or a conference hall, and somebody has to have designed that pickup point, agreed it with the venue, staffed it, and drilled it before the first event rather than during it. That is this role. We have written it up now because the planning half of it, mapping venues and their demand windows and building the relationships, is work we intend to do before the vehicles arrive.

This page describes a role we expect to create. It is not an open position and not an offer of employment.

What this role would be

You would own the network's presence at events and at partner properties in a metro: the pickup and drop-off points, the staging plan for each event, the staff on the curb during the peak window, and the relationships with the venue operations teams, city curb managers, promoters, hotels, and the property owners who host micro-hubs. Before an event you plan it with the venue; during it you run the curb; after it you review it with numbers and carry what you learned to the next one and to the hub.

What you would do

• Map each venue and its events into the metro's hub plan: where vehicles would stage, where riders would board, and what the demand window looks like by hour, so vehicles are positioned where demand is about to arrive rather than circling.
• Design each pickup point with the venue to the standards on our event page: clear separation between vehicles and pedestrians, lighting, and staff at peak windows, within the venue's own rules for signage and crowd flow.
• Agree the plan with venue operations, security, and the city's curb management before the first event, in writing, and drill it before the first event rather than during it.
• Staff and run the curb during the peak window: direct riders to the pickup point, keep vehicles arriving in a steady stream, and handle what goes wrong by the written procedure, logging each incident.
• Coordinate with the hub site manager and customer success in real time, so a stalled vehicle, a stranded rider, or a change in the venue's plan reaches the people who act on it.
• Run the post-event review with the venue: rides carried, rider wait time at the pickup point, incidents, and what changes for the next event, recorded and shared with every other hub.
• Manage the partner relationships between events: hotels whose guests travel to the same venues every weekend, property owners hosting a micro-hub, and promoters planning the next season, with clear account notes that customer success can work from.
• Keep the event and partner pipeline in the company's CRM, so the founder and the head of finance see the same calendar and the same terms you do.

Who you would be

• You have three or more years in event operations, venue operations, hospitality, transit or shuttle operations for special events, or a city curb or parking program, in a role where you ran a live operation in front of a crowd.
• You have negotiated with a venue or a city before and you know what they will and will not allow on their curb.
• You are calm on a curb at peak with a thousand people walking toward you, and exact afterwards, because the review is where the next event gets better.
• You keep relationships warm between events, and you write down what was agreed so nobody has to remember it.
• You can describe our intent to a venue without promising a vehicle count or a date we do not have.
• You are willing to work the hours events happen: evenings, weekends, and holidays, on a fair rotation.

How the work would be measured

Rider wait time at the pickup point during the peak window; pickup-point throughput against the plan; incidents per event and how each was handled against the procedure; the number of venues and partners with a written plan on file; and whether the review happened and its changes were adopted. None of these numbers exist yet, because there has been no event yet. The targets belong on the posting, not on this page, and we intend to publish them with it.

What the posting would add that this page cannot

• A pay range. We intend to list one on every open role.
• The metro, the venues in scope, travel and evening expectations, and the start date.
• Background requirements consistent with a role that works venue security perimeters, stated in the posting.
• Benefits, and the training and certifications we would fund for the role.

Not open yet

There is no hub, no fleet, and no start date. Joining the talent network under Event and partner operations is how to be on the list when there is, and it creates no obligation on either side. Join the talent network under Event and partner operations.